Aircel Privacy Policy
Aircel Limited and its subsidiaries (here in after referred to as 'Aircel') are committed to protecting our customers' personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our web and WAP sites and use our products and services. The policy is designed to make you understand:

1. What personal information does Aircel collect?

2.How does Aircel use your Personal Information?

3. Sharing your Personal Information

4. Security Practices and Procedures

5. Protecting and updating your personal information

6. Internet use

7. Changes to our Privacy Policy

This policy is provided for your information and is not intended to limit or exclude your rights under laws and regulations applicable in India.

1. What personal information does Aircel collect?

We may hold information relating to you that you have provided to us (such as on an application or registration form) or that we may have been obtained from third party sources as required under laws and regulations and when you subscribe and use our services or websites or otherwise interact with us This information may include, amongst other things, your name, father’s name, mother’s name, spouse’s name, date of birth, address, telephone numbers, mobile phone number, email address, occupation and information contained in the documents used as proof of identity and proof of address. We may also hold information related to your utilization of our services. This may include your call records, your browsing history while surfing our website, location details and additional information provided by you while using our services.



We may keep a log of the activities performed by you on our websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience at our website.



Aircel does not collect personal identifying information when you access the website homepage and browse the website except as described in this Privacy Policy or the relevant part of the website.



In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, Aircel reserves the right to discontinue the services for which the said information was sought.



2. How does Aircel use your Personal Information?

The information that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions, which include:



1. Processing your orders or applications.

2.Carrying out credit checking and scoring (unless we have agreed otherwise).

3. Providing you with products and/or services requested (including the presentation or elimination of calling or connected line identification) or administering your account.

4. Billing you (unless you pay by another agreed method).

5. Settling accounts with those who provide related services to us.

6. Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.

7. Carrying out market and product analysis and marketing our and our group companies’ products and services generally.

8.Contacting you (including by post, email, fax, short text message (SMS), pager or telephone) about our and our group companies' products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). For completeness we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility.

9.Registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our and our group companies' loyalty or reward programmes and other similar schemes.

10.Inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing).

11.Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

12.Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

3.Sharing your Personal Information

There may be times when we need to disclose your personal information to third parties. If we do this, we will only disclose your information to:



1.Our group companies who may use and disclose your information for the same purposes as us.

2.Those who provide to us or our group companies products or services that support the services that we provide, such as our dealers and suppliers.

3.Credit reference agencies (unless we have agreed otherwise) who may share your information with other organisations and who may keep a record of the searches we make against your name.

4. If someone else pays your bill, such as your employer, that person.

5. Those providing telephone and similar directories or directory enquiry services.

6. Anyone we transfer our business to in respect of which you are a customer or a potential customer.

7. Anyone who assists us in protecting the operation of the Aircel networks and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities.

8.Persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services.

If you have opted in to receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with Aircel to keep the information confidential, or who are subject to obligations to protect your personal information.



If you would like to opt-out of receiving Aircel marketing materials, please SMS START < DND option > to 1909 (Tollfree). Please note that Aircel will still need to send you essential information about your account or changes to your service.



4.Security Practices and Procedures

We adopt reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect your personal information from unauthorized access, or disclosure while it is under our control.

Our security practices and procedures limit access to personal information on need to know basis. Further, our employees, to the extent they may have limited access to your personal information on need to know basis, are bound by Code of Conduct and Confidentiality Policies which obligate them to protect the confidentiality of personal information

We take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure security of personal information

We may retain your personal information for as long as required to provide you with services or if otherwise required under any law. We, however assure you that Aircel does not disclose your personal information to unaffiliated third parties (parties outside Aircel corporate network and its Strategic and Business Partners) which could lead to invasion of your privacy

When we dispose off your personal information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents and wiping electronic media).

5. Protecting and updating your personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach out to our customer service at "198" (toll-free) or write to us at our Circle Care ID (e.g. – care.delhi@aircel.com for Delhi circle) and communicate the change(s) for updating our records

6.Internet use

We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.

Please note that when you are accessing a non-Aircel website, you should always read their privacy policy or website terms and conditions – especially if you are considering providing them with your personal information. You are also responsible for maintaining the secrecy of your passwords and/or any account information.

We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:

1. Understand what you like and use about our website.

2. Understand what you do not like and do not use on our website.

3. Provide a more enjoyable, customised service and experience, and

4. Help us develop and deliver better products and services tailored to our customers’ interests and needs.

We may use a persistent cookie to record details such as a unique user identity and general registration details on your Personal Computer. This helps us recognise you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.

Most browser technology (such as Internet Explorer, Netscape etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.

7. Changes to our Privacy Policy

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. We request you to visit our site periodically for latest information and changes.

How to Contact Us

We are committed to safeguarding your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us by contacting the Appellate Authority for your circle whose contact details are available on our website under Customer Grievance section for each circle.

We would strive to address your feedback and concerns in a timely and effective manner. We look forward to your suggestions and valuable inputs.

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